Returns & Exchanges
At Highland, we want you to be completely satisfied with your beauty ritual. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it and securely package your Highland products.
Ship It Back
Drop off your package at any authorized carrier location, ensuring the return is initiated within 14 days of receiving your label.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing